Client Terms and Conditions

By accessing the support services offered by Fitted for Work you accept its terms and conditions and agree that the rights and responsibilities set out below apply at all times whilst you access Fitted for Work support services.

This Client Terms and Conditions outlines your rights and what you can expect from us when you participate in any Fitted for Work support services.

We help women experiencing disadvantage get work, keep work and navigate the world of work. Fitted for Work commits to being an inclusive, friendly service for all, including people who are lesbian, gay, bisexual, trans, gender diverse, intersex, queer (LGBTIQ+). Where we refer to women, we are referring to any person who identifies as a woman.

Our vision is independence and transformation for women. Our goal is to provide women with practical skills, knowledge, self-esteem and know-how so that they can move forward with confidence in the workplace.

We adhere to fundamental values that guide everything we do:

We are brave and do what is right even when it’s difficult.

We respect ourselves, each other, our clients, volunteers and stakeholders with compassion and understanding

We are generous in the giving of our time and resources to help others.

Fitted for Work is committed to providing you with access to services that align with our values and respond to your circumstances and your needs. We do this by:

Supporting you through our programs

We support and we transform the work lives of women in the knowledge that when a woman is fitted for work, she is fitted for life. This means:

  • we are committed to working with you in a way that builds on your strengths and supports your independence
  • we will provide you with clear information about our programs and answer any questions you may have to the best of our ability
  • we make sure you can understand your options so that you can make the right decision for you and your circumstances
  • all Fitted for Work staff members are appropriately skilled,  trained and experienced to provide you with the right services for you
  • we will make sure you are job ready; this means helping you with your cover letters, interview preparation and outfits
  • we will be contactable and available when we say we will be and will always try to respond to you as soon as possible
  • our door is always open and we will check up on you to see how you are going and provide you with ongoing suppor


Treating you fairly and with respect and without discrimination

Inclusion and empowerment are at the heart of all we do, which means:

  • we will respect you, your values and choices, how you choose to live your life and your right to make your own decisions
  • we warmly welcome anyone who identifies as a woman and those who do not wish to be limited by definition
  • we will be polite, empathetic and honest with you
  • we will really listen to you and tailor our services to your needs as best we can


Prioritising your safety

We understand that you might be reaching out to us in a particularly difficult period of your life. When we are in contact with you:

  • we respect your rights and your preferences
  • we prioritise your safety, which might mean putting you in contact with a different support service to assist you so that you can be in the right mindset before you use our services to ensure that we can maximise the benefits our services can provide to you


Treating your information as confidential

We may collect different sorts of personal information from you, depending on how you interact with us and how you use our services. If we collect your personal information, which is information from which you can be reasonably identified:

  • we will explain the type of information we keep about you and how we use it
  • we are committed to keeping your confidential and private information confidential, unless we are required to share it with another person or organisation by law or if we believe you are at risk of harm, at risk of harming another person, or at risk of harming yourself
  • we always adhere to our privacy policy, which can be found on our website. If you do not have access to a computer or cannot access our website, please let us know and we will provide you with a copy of our privacy policy.


Giving you the opportunity to provide us with feedback

We are always trying to improve our services to ensure we are able to help you achieve your employment goals:

  • we encourage you to tell us what you think about our programs, ask questions and provide constructive suggestions to help us improve and further develop our services
  • we acknowledge your right to make a complaint about our services and we are committed to listening to you and working with you to resolve an issue, where possible