Client Services Charter 

This charter was developed in consultation with our Client Advisory Committee to outline the shared expectations between Fitted for Work and our clients. It serves as a guide for how clients can expect to be treated when engaging with our services, and what is expected of them in return. 

Our charter is built upon our Fitted for Work Values:  

  • Courage: We are brave and do what is right even when it is difficult. 
  • Respect: We respect ourselves, each other, our clients, volunteers and stakeholders. We treat everyone with compassion and understanding. 
  • Generosity: We are generous in giving our time and resources to help others. 
  • Innovation: We are innovative in the way we think and do things. 

 

Summary of Fitted for Work Services 

 What we can support with: 

We provide a range of services aimed at helping our clients to become job ready and succeed in the workplace. These include confidence building workshops, assistance with resumes and cover letters, job application and interview support, and outfitting for professional attire. 

What we can’t support with: 

We are not a job agency, so we cannot match you with a specific job or employer.  

Sometimes clients may need specific or additional support that is beyond the scope of our services. When this occurs, our team will help to provide you with referrals to external services that can better support you with these needs. 

 

We work individually with each client to help meet their job-readiness needs. Here are some of the practical aspects of how we work: 

  • Opening Hours – our friendly team is available via phone and email between 9am to 6pm (AEST) Monday to Friday. 
  • Communication – we strive to communicate simply and clearly with our clients. We respect our clients preferred communication methods, and can be reached via phone, email, or SMS.  
  • Client Safety – we will not share any of your personal information, but if we have significant concern for your personal safety, we are obliged to arrange a welfare check. This may involve contacting your referral agent or passing along your contact details to emergency services. 

 

Your Rights as a Fitted for Work Client:  

As a client of Fitted for Work, you have the right to: 

  • Be treated with respect, empathy, and understanding. 
  • Be listened to and feel like your needs are being heard. 
  • Not be discriminated against based on your cultural and linguistic background, gender identity, disability status or other personal circumstances. 
  • Be supported with accessibility requirements, such as access to interpreters. 
  • Have an active voice in which services you chose to engage with. You are in charge of your own journey. 
  • Receive high quality services that help you meet your job readiness goals. 
  • Have your confidentiality and privacy respected. 
  • Give feedback about your experience and be given a range of options for providing feedback based on your needs. 
  • Have your voice heard and incorporated into our services. 
  • Have regular check-ins with our team along the way to ensure you feel supported and confident in your journey with us. 

 

Your Responsibilities as a Fitted for Work Client: 

As a client of Fitted for Work, you are expected to: 

  • Be an active and committed participant in our services to build the skills and confidence needed for your employment goals, including providing job documents and following up on commitments and deadlines. 
  • Attend appointments or notify us in advance if you need to reschedule or cancel. If you are having issues with committing to your appointment times, please discuss this with our team so we can find the best way to support you. 
  • Treat all Fitted for Work staff members and volunteers with respect. Any abusive or threatening language or behaviour will not be tolerated, and we will end the appointment or conversation if this occurs. 
  • Provide feedback in a way that is respectful and constructive. 
  • Be open-minded to services options that are offered to you and willing to try new things. 
  • Stay positive and reach out for support when you need it. 
  • Inform us of any accessibility requirements prior to commencing with services. 

 

Please let us know if you get a job! We love to hear success stories, and it helps us to show our impact so we can continue to support more women.