Work with Transdev as an Authorised Officer!


At Transdev, we believe public transport plays an important part in how a city comes to life. Our day to day work influences our families, friends and future generations where they live, work and play.

How would you like your office views to be one of the most famous cities in the world? As a Light Rail Driver in Sydney, you will be responsible for providing services in and around the CBD, south east and western suburbs. If you have a current NSW Drivers Licence (C Class), a minimum of 5 years driving experience on a full licence, are able to provide a current Roads and Maritime Services Driving History report and possess excellent customer service skills then this might be the role for you!

Location: Sydney
Work Type: Full time 38 hours per week, on 5 day rotating roster, must be available weekends and public holidays operating hours within a 5am to 10pm roster.
Contact: Therese Bizas, She Works Program, (03) 8842 2954.
Applications close: Apply Now!


About the Role: 


  •  Providing on site supervision and direction to CSOs

Revenue Collection and Protection

  • Checking tickets and Opal Cards to ensure customers have valid tickets;  
  • Acting  as  a  deterrent  to  fare  evasion,  vandalism  and  anti-social  behaviour; 
  • Enforcing ticketing /opal fares  and legislative requirements by using the allocated technology to issue penalty fines and cautionary notices; 
  • Undertake coordinated revenue protection and compliance or security activities on light rail vehicles or at platforms; 
  • Implement and support the application of fare evasion policies or approved programs 
  • Reporting   ticketing  and  behavioural  offences  against  the  Act  and  regulations  made under  the  Act and liaise with organisations such as NSW police ; and  
  • Ensure the end of day Opal information is downloaded and the form is completed and provided to the OCC  

Customer Service

  • Providing a visible presence at platforms and on-board Light Rail Vehicles ( LRVs)   
  • Providing high quality customer service including timely information in the event of service disruption, assistance with the single ticketing system, aid to mobility impaired customers, destination information and general public transport information 
  • Liaise with the OCC and in times of disruption ensure updates to customers about late services and travel alternatives are provided. 
  • Undertaking crowd control duties at platforms or on light rail vehicles during busy periods or special events. 
  • Ensure passengers, self and staff safety is maintained at all times by following procedures and reporting unsafe conditions and / or identified hazards 
  • Uphold company values and demonstrate aligned behaviours in the performance of role responsibilities 
  • Promote the Light Rail to passengers and community 

Quality, Safety and Risk

  • Contribute to maintaining a work environment which is safe and with minimal risk to TDS employees, contractors and the travelling public. 
  • Be aware of responsibilities related to WHS, Rail Safety and other legislation and regulatory requirements, and: 
  • Initiate actions to prevent the occurrence of non-conformance related to WHS, rail safety and other regulatory requirements; 
  • Identify and report problems relating to product, process and WHS, rail safety and other regulatory requirements. 
  • Ensure that all activities comply with relevant Acts, legal requirements, safe-working procedures and ethical standards. 


  • Understanding the TDS Environmental Policy and their responsibilities under the Policy. 
  • Following all environmental policies and procedures as outlined in the ALTRAC Operations Phase Environmental and Sustainability Plan (OPESP) 
  • Understanding and carrying out Environmental Responsibilities and Accountabilities in accordance with OPESP. 

Other duties and responsibilities may be required as determined with your manager from time to time

  • Providing statements and evidence to any court or tribunal as required for any disputed penalty notice/s.  
  • Liaising with other organisations such as NSW Police, Transport Officers on Stops or LRVs to undertake coordinated revenue protection or security activities. 


About You:
Experience and Qualifications
• Year 12 or equivalent
• Must be proficient in speaking and writing in English
• Demonstrated work experience in a front line customer service environment
• Experience dealing with customer queries and complaints
Skills and Attributes
• Proficiency in desired behavioural characteristics such as empathy, tact, honesty, reliability and courtesy to provide a high level of customer service at all times
• Ability to work as part of a team
• Demonstrated excellent verbal communication, listening skills and appropriate body language techniques to maximise positive interaction with Customers
• Proven ability to handle pressure and difficult situations calmly, effectively and with diplomacy
• Demonstrated experience and skills in the management of customer complaints and conflict resolution
• Proven ability to multitask and solve issues and problems in a timely and effective manner
• Proficient vocabulary skills to deliver advice or information to customers effectively
To Apply:
We encourage you to APPLY NOW – recruitment is ongoing and all applications will be processed immediately.
Simply send through your current resume to [email protected].
If you have questions about this job opportunity, please call Therese, She Works Program on (03) 8842 2954.